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Q. My video is stuttering, what's the problem?
Insufficient GPU power:
Q: Can Easy HDTV and EASY HDTV DVR both run at the same time?
A: Yes, as long as they both don't share the same tuner and only one can use an overlay based renderer.
Q: The audio volume is too loud during commercials and/or too soft during the program can I do anything about this?
A: We recommend you download and install the free ffdshow and use it's AC3 audio decoder, it has a normalize feature which will average out the volume.
Download and install ffdshow.
Q: The trial does not work on my computer, if I buy the software key, will that fix it?
A: No, the program works the same during the trial period as it does when activated by a software key. The only difference is that during the trial period a nag screen comes up each time the program is run and it stops working after 30 days. If it's not working on your computer, you probably do not have a tuner, or it's driver is not installed properly, or you do not have a MPEG-2 or AC3 decoder.
Q: Do Easy HDTV and Easy HDTV DVR support PID filtering with the HDHomeRun?
A: Yes PID Filtering is supported with the HDHomerun, see here.
Q: Can I run more than one instance of Easy HDTV or Easy HDTV DVR?
A: Yes, there is a command line option to run multiple instances, here are the steps.
Q: On Windows 7 if I try to open a video file with East HDTV DVR or view the video folder with Windows Explorer the live video or video file playback stutters or the program responds poorly. Is there a fix for this?
A: When the file open dialog or Windows Explorer views the video folder, Windows trys to scan throught the video files to find their length and other information, this can disrupt other program's access to these files causing stuttering or the program to become unresponsive. To turn off this scanning, navigate to your recorded video folder in Windows Explorer, change the folder's properties from "Videos" to "General Items".
Q: I selected "Microsoft DTV-DVD Audio Decoder" for the AC3 audio decoder and there's no sound, what's wrong?
A: Due to licensing issues The "Microsoft DTV-DVD Audio Decoder" is only avalable for use by Microsoft applications. You'll need to install a different AC3 audio decoder like ffdshow.
Q: I Have a HDHomeRun, Easy HDTV/Easy HDTV DVR shows good signal strength, but it doesn't find any channels during the scan or there's no picture or sound, what's the problem?
A: It's probably the firewall, because the HDHomeRun is connected via a network adapter it must go throught the firewall. The installer tries to add Easy HDTV/ Easy HDTV DVR to the firewall's list of allowed programs, but if it doesn't work, you'll need to add it manually.
Q: Which HDHomeRun tuners does Easy HDTV/Easy HDTV DVR work with?
A: Easy HDTV/Easy HDTV DVR work with the HDHomeRun CONNECT and HDHomeRun EXTEND, but it does not work with the HDHomeRum PRIME.
Q: How many days of guide data is there?
A: Guide data is collected from each channels data stream, each broadcaster decides how much guide data they send. This can range from 0 to 7 days of guide data.
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